Regardless of what occurred on this event, we hope you may continue on to select American Airways for your personal travel requires. We'll work flat out making sure that you get the service you expect and have earned.
three) May well five at HPN we experienced to discover chair…female attendant couldn't thrust passenger up ramp onto airplane, so he walked…..When we arrived at ORD we had to locate chair at another gate….
On 7/19/2013 I flew by means of American airlines from Columbus Ohio to Las Vegas Nevada. We had a layover in Dallas Tx, at your Fort Worthy of airport. I'd the worst experience I've at any time experienced Using the American Airlines representatives there and After i known as purchaser service they were being no help possibly. Initially, one particular of your respective Associates despatched us to the incorrect gate; I needed to inquire a consultant exactly where our flight could well be departing from for the reason that a gate quantity was not on my boarding go. We went into the gate instructed and were despatched to the wrong gate, considering the fact that we had been at the incorrect gate we didn't hear our departing flight info creating us to miss our flight. We went to the counter requesting a standing of our flight mainly because we experienced heard nothing, one AA attendant in the station was not ready to look just about anything up mainly because she was typing or undertaking another thing. I described to her that it had been essential because we could pass up our flight. She didn’t care. Even though there was a lengthy line of folks waiting around to speak with the sole AA rep accessible. I waited in line for as long as I could, I then observed an AA agent walking by and I stopped her for help, she stated there was nothing at all she could do and sent us to a different AA desk. We went to that desk and we have been explained to our plane was correct there outdoors getting ready to just take off and that they'd not allow us to on the aircraft simply because if they known as the AA Associates on the aircraft and request them to await us it can make everybody crazy?
I even tried using contacting on the phone and acquired nowhere; all I could listen to is really a recurrent message and Once i ask for to talk to customer relations, I'd get hold up on.
Once i arrived in the airport I questioned both within the ticket counter, once we checked our bags, and in the Admirals Club to verify that we had been in Small business Class. Equally situations I was advised we had been in Business enterprise. My Boarding Go showed seats 16A and 16B, as this is just one row guiding Small business, I did not comprehend right up until I boarded that we were being actually in Mentor.
I would like to make this report to you. I was stunned which i was unable to generate a report by telephone. Sallianne Dale
Once i arrived in Newark, AA informed me the ticket agent experienced didn't “scan†my bag, and Consequently, even at 7:00 p.m., they may not prepare for my bag to receive on One more flight to Newark that evening.
This can be the worst flight knowledge I've ever experienced in a long life of both equally business and holiday getaway air vacation. AND IT IS NOT OVER But! Our return flight headed property–Flight AA81 leaving London Heathrow on Monday, 6/27–was many hours late. All right. Then we have been diverted to Oklahoma Town to take on gasoline on account of temperature more than Dallas. Okay. We arrived Dallas four several hours late. Not so all right. There were NO brokers at Customs as promised numerous situations by crew and pilot within the London-Dallas flight. We located our way to the terminal and were booked on AA 361 to Denver (our vacation spot), which had been rescheduled thrice presently. It had been rescheduled once again from an 11:30 departure to midnight. We hustled over the aircraft, went towards the runway and have been told with the pilot which the crew experienced to prevent Doing work.
I had been trying to buy ticket for fifteen calendar year old son and couldn’t use Web site for he was regarded slight. I known as purchaser service and she or he assisted me with airline invest in. I exclusively requested if I required to terminate if I could inside 24hours. This attendant said Indeed. I found out 4 hours later The explanation son would need to fly was cancelled. I named again to terminate the flight the attendant explained to me I couldn’t cancel flight and it was a nonrefundable ticket. I explained to her scenario as mentioned higher than she said she couldn’t do just about anything. I requested for a supervisor, I obtained one particular and described the problem, she explained I couldn’t terminate it and have my a reimbursement she was very rude and hung up on me. I known as again to inquire for an additional supervisor and as I had been conversing with this supervisor she knowledgeable me that the last supervisor mentioned in her record I refused voucher. What ever a voucher was I wasn't even sure. Then next supervisor explained to me what she imagined. Hence the flight wasn’t cancelled because she mentioned to attend a couple times ahead of I make my remaining determination and she would wave transforming cost to do so and I shouldn’t have any difficulties.
Walberg adjusted my seats.I think the personnel inUS air may be very rude And that i don’t would like to travel any longer
my flight 5151 out of savannah to charlotte 405pm was delayed for four 1/2 hrs that has a flat tire no tire for the savannah airport to fix it so we needed to anticipate the following battle from charlotte to provide the tire to us after which we experienced to attend again for another flight to deliver the Software to restore the tire . we were being informed to produce our on reservation For brand new tickets and nevertheless whenever we called in there was no data of a delay my frustration level is overcome, laura a AA staff tried to help and got pretty aggravation since she had a hard time placing me and my spouse and children jointly I had been explained to to have a seat and she would attempt afterwards right after helping other buyer at that point I felt like I did not matter right after feeling that I was not significant I ask for 2 click now food ticket so we could eat simply because if flight wasn't delayed I might have be household for dinner at 7pm in Cleveland ohio I haven't taken this airline in advance of you should make it appropriate and swap 2 round trip ticket
I've invested hours about the telephone attempting to untangle a mistake manufactured in creating reservations with American Airlines on line. Immediately after undergoing each of the steps in reserving a flight for my loved ones of 3 (Brian, Marcela & Lorenzo Hawk) and incorporating my bank card no. to buy the 3 flights, I didn't have a affirmation, but a window on my video display that said “This web site can not be exhibitedâ€. I took that to necessarily mean that the transaction did not undergo, so I started out all another time with a different journey company.
Are relatives would appriciate if some a person could contact us with reference of my fathers death benifits or his retirema.
I not too long ago experienced a flight cancelled by American Airways and stood inside of a line for 45 minutes to obtain rebooked on another flight. I used to be shocked to determine the gate brokers didn't Have a very look at into the out there USAIR flights.